Unfortunately, Bowood Gift Cards can only be used in store.
DOES BOWOOD FARMS DELIVER PLANTS TO MY DOOR?
Yes, we do! You can order an assortment of plants, soils and containers online for delivery within St. Louis City and County.
Basic Bowood Delivery
We deliver every Tuesday and Friday. Orders must be placed by noon one day prior. We will leave deliveries in your driveway or on your front porch, unless otherwise specified. You can leave instructions for our driver in the notes at checkout. Upon completion of delivery, you will be notified via email that your delivery has been made. In severe weather circumstances (either hot or cold) we may postpone delivery. We are not liable for orders that are damaged after delivery or lost due to theft.
All delivery prices are calculated based upon your zip code.
YES, WE OFFER INSTALLATION OF TREES AND SHRUBS.
Please call the store to arrange this service, as it cannot be processed online.
HOW WILL I KNOW WHEN MY ORDER IS READY FOR PICK UP?
You will receive an email notification after your order is processed and ready for pick up.
HOW LONG WILL THE STORE HOLD MY ORDER?
We will hold your order for one week. We are not responsible for the condition of plants that are left longer than one week.
CAN I REQUEST AN EXTENSION FOR PICK UP?
Absolutely. We understand that special circumstances may arise and you might need an extension for your pick up. Please email firstname.lastname@example.org and we will work with you on a reasonable timeline for picking up your purchase.
I PURCHASED A CLASS OR WORKSHOP ONLINE, WHAT IS NEXT?
If you purchased a class or workshop online, you are set and ready to go! Your name is added to our class roster and all you will need to do is show up for the class at the appropriate time.
For any additional questions, please see our full studio FAQ’s here.
WHAT IF I SIGNED UP FOR A CLASS BUT CAN’T MAKE IT OR NEED TO CANCEL?
Notice of withdrawal from a workshop or class must be made at least 14 days prior to the start date. No refunds or transfers will be given for withdrawals made after that time. No refunds or transfers will be given for workshops or classes missed due to illness, personal conflict, or other reasons. Bowood reserves the right to cancel, combine, or reschedule a workshop or class to adjust for enrollment. If Bowood cancels a workshop or class, you may transfer to another workshop or class or receive a full refund. Please email email@example.com if you wish to withdraw from a workshop or class.
Plants may be returned to our store within 24 hours of pick up or delivery with original receipt. They must be in their original container and condition. Non-plant items can be returned to our store within 14 days of purchase in original packaging with original receipt.
Sale and discounted purchases are not returnable.
Original shipping fees are non-refundable.
Customers are responsible for any return delivery fees.
If your item was damaged or defective upon arrival, please contact us immediately. We are happy to send you a replacement for the item or a refund if the item is not available. Please examine your order closely upon arrival and take clear photos documenting the damaged item. We must receive photos of all damaged items within 24 hours of delivery. Please email photos along with your order number to firstname.lastname@example.org and we will reply with further instructions.
TREE & SHRUB WARRANTY
If you observe any signs of trouble with your new tree or shrub, please contact us immediately. For more information about replacements or returns, carefully read our full tree and shrub warranty here.