SALE! 25% off all annuals, herbs, & veggies! Discount automatically applied. Please select delivery (local delivery Tuesdays & Fridays) or pickup (curbside pickup Tuesday - Saturday 10:00-4:00 and Sunday 10:00-3:00) at checkout.

FAQ

Payment:

HOW CAN I USE MY BOWOOD GIFT CARD TO PAY?

Unfortunately, Bowood Gift Cards can only be used in store.

Delivery:

DOES BOWOOD FARMS DELIVER PLANTS TO MY DOOR?
Yes, we do! You can order an assortment of plants, soils and containers online for delivery within St. Louis City and County. 

WHAT ARE BOWOOD LOCAL DELIVERY OPTIONS? 

Basic Bowood Delivery
We deliver every Tuesday and Friday. Orders must be placed by noon one day prior to a delivery day in order to be delivered next day. We will leave deliveries in your driveway or on your front porch, unless otherwise specified. You can leave instruction for our driver in the notes at checkout. Upon completion of delivery, you will be notified via email that your delivery has been made. If you do not have a secure location, we would suggest opting for our “Garden Glove Delivery" service so you can make arrangements to be home at the time of the delivery. In severe weather circumstances (either hot or cold) we may postpone delivery. We are not liable for orders that are damaged after delivery or lost due to theft. 

Garden Glove Delivery

After your order is processed, you will be contacted to set up a delivery date and with an agreed upon two-hour delivery window. We do not offer delivery on Saturday or Sunday. Garden Glove delivery includes the movement of plants to desired location and any removal of packaging if applicable.  

All delivery prices are calculated based upon your zip code.   

YES, WE OFFER INSTALLATION OF TREES AND SHRUBS.
Please call the store to arrange this service, as it cannot be processed online.

Orders for Store Pickup:

HOW WILL I KNOW WHEN MY ORDER IS READY FOR PICK UP?
You will receive an email notification after your order is processed and ready for pick up. 

HOW LONG WILL THE STORE HOLD MY ORDER?
We will hold your order for one week. We are not responsible for the condition of plants that are left longer than one week. 

CAN I REQUEST AN EXTENSION FOR PICK UP?
Absolutely. We understand that special circumstances may arise and you might need an extension for your pick up. Please email orders@bowoodfarms.com and we will work with you on a reasonable timeline for picking up your purchase. 

Purchasing Studio Classes & Workshops Online:  

I PURCHASED A CLASS OR WORKSHOP ONLINE, WHAT IS NEXT?
If you purchased a class or workshop online, you are set and ready to go! Your name is added to our class roster and all you will need to do is show up for the class at the appropriate time.

For any additional questions, please see our full studio FAQ’s here

WHAT IF I SIGNED UP FOR A CLASS BUT CAN’T MAKE IT OR NEED TO CANCEL?
Notice of withdrawal from a workshop or class must be made at least 14 days prior to the start date. No refunds or transfers will be given for withdrawals made after that time. No refunds or transfers will be given for workshops or classes missed due to illness, personal conflict, or other reasons. Bowood reserves the right to cancel, combine, or reschedule a workshop or class to adjust for enrollment. If Bowood cancels a workshop or class, you may transfer to another workshop or class or receive a full refund. Please email events@bowoodfarms.com if you wish to withdraw from a workshop or class.

Returns & Exchanges 

RETURN POLICY 
Plants may be returned to our store within 24 hours of pick up or delivery with original receipt. They must be in their original container and condition. Non-plant items can be returned to our store within 14 days of purchase in original packaging with original receipt. 

Sale and discounted purchases are not returnable. 

Original shipping fees are non-refundable. 

Customers are responsible for any return delivery fees. 

DAMAGES
If your item was damaged or defective upon arrival, please contact us immediately. We are happy to send you a replacement for the item or a refund if the item is not available. Please examine your order closely upon arrival and take clear photos documenting the damaged item. We must receive photos of all damaged items within 24 hours of delivery. Please email photos along with your order number to orders@bowoodfarms.com and we will reply with further instructions.

TREE & SHRUB WARRANTY 
If you observe any signs of trouble with your new tree or shrub, please contact us immediately. For more information about replacements or returns, carefully read our full tree and shrub warranty here.