FAQ

Payment:

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
All major debit and credit cards are accepted. 


HOW TO USE A DISCOUNT CODE?
Upon checkout, you will see a terracotta bar at the top of the page. Your discount code can be entered there. Only one discount may be applied to each order. Please note that exclusions may vary from promotion to promotion. 

HOW CAN I USE MY BOWOOD GIFT CARD TO PAY?
Unfortunately, Bowood Gift Cards can only be used in store at this time. Sorry for the inconvenience. 

WHAT IF I AM A LANDSCAPER?
If you are a landscaper and are buying plants with the intent of installing them for clients we do offer landscaper’s discount. You may apply for this discount by filling out our application in advance or filling it out in store on your next visit. The application can be printed here. We will also require proof of business and a MO-149 completed as well. At this time, the landscaper’s discount can only be applied to in-store purchases. 

WILL YOU HONOR MY TAX-EXEMPT STATUS?
Yes! If you are a school, church or other tax-exempt entity, you will be able to make tax free purchases in-store. You will need to present your tax-exempt certificate and complete a MO-149 before you shop with us. 

IS EVERYTHING YOU SELL IN STORE ALSO AVAILABLE ONLINE?
We try to offer a wide assortment of plants online but not all in-store items will be available for purchase online. If you were in the store and you saw something that you are not able to find online, please call us and we are happy to assist you with the purchase over the phone. 

Delivery:

DOES BOWOOD FARMS DELIVER PLANTS TO MY DOOR?
Yes, we do! You can order an assortment of plants, soils and containers online for delivery within St. Louis City and County. 

WHAT ARE BOWOOD LOCAL DELIVERY OPTIONS? 

Basic Bowood Delivery
We deliver every Tuesday and Friday. We will leave deliveries in driveway or on front porch, unless otherwise specified. You can leave instruction to our driver in the notes at checkout. Upon completion of delivery, you will be notified via email with proof of delivery and a photo. If you do not have a secure location, we would suggest opting for our “Garden Glove Delivery" service so you can make arrangements to be home at the time of the delivery. In severe weather circumstances (either hot or cold) we will postpone delivery. We are not liable for orders that are damaged after delivery or lost due to theft. 

Garden Glove Delivery

After your order is processed, you will be contacted to set up a delivery date and with an agreed upon two-hour delivery window. We do not offer delivery on Saturday or Sunday. Garden Glove delivery includes the movement of plants to desired location, any removal of packaging and set up, if applicable.  

All delivery prices are calculated based upon your zip code.   

YES, WE OFFER INSTALLATION OF TREES AND SHRUBS.
Please call the store to arrange this service, as it cannot be processed online at this time. 

PLANT AND PRODUCT AVAILIBILITY
We make every effort to maintain accurate product inventory online, however there may be occasional discrepancies as we learn our new system. We hope that you will bear with us as we try to perfect this process. If you ordered an item and the product availability changes we will notify you directly.

WILL ALL ITEMS BE DELIVERED TOGETHER?
We will make every effort to deliver all items together. In the rare occurrence that an order needs to be split into separate deliveries, we will contact you to coordinate. You will not be charged for delivery expenses twice.

CAN YOU DELIVER MY ORDER AS A GIFT?
Absolutely! We will omit the pricing on the packing slip so the recipient will never know. 

Orders for Store Pickup:

HOW WILL I KNOW WHEN MY ORDER IS READY FOR PICK UP?
You will receive an email notification after your order is processed and ready for pick up. Please be sure to check your spam filter to ensure that you are getting our email!

HOW LONG WILL THE STORE HOLD MY ORDER?
We will hold live plant orders and gift shop merchandise for 1 week. We are not responsible for condition of plants that are left longer than 1 week. 

CAN I REQUEST AN EXTENSION FOR PICK UP?
Absolutely. We understand that special circumstances may arise and you might need an extension for your pick up. Please contact customer service and we will work with you on a reasonable timeline for picking up your purchase. 

Purchasing Studio Classes & Workshops Online:  

I PURCHASED A CLASS OR WORKSHOP ONLINE, WHAT IS NEXT?
If you purchased a class or workshop online, you are set and ready to go! Your name is added to our class roster and all you will need to do is show up for the class at the appropriate time.

For any additional questions, please see our full studio FAQ’s here

WHAT IF I SIGNED UP FOR A CLASS BUT CAN’T MAKE IT OR NEED TO CANCEL?
Notice of withdrawal from a workshop or class must be made at least 14 days prior to the start date. No refunds or transfers will be given for withdrawals made after that time. No refunds or transfers will be given for workshops or classes missed due to illness, personal conflict, or other reasons. Bowood reserves the right to cancel, combine, or reschedule a workshop or class to adjust for enrollment. If Bowood cancels a workshop or class, you may transfer to another workshop or class or receive a full refund. Please email events@bowoodfarms.com if you wish to withdraw from a workshop or class.

Returns & Exchanges 

RETURN POLICY 
Plants may be returned to our store within 24 hours of pick up or delivery with original receipt. They must be in their original container and condition. Non-plant items purchased for in store pick up or Bowood delivery will maintain our current store return policy. Items can be returned to our store within 14 days of purchase in original packaging with original receipt. 

Notice of withdrawal from a workshop or class must be made at least 14 days prior to the start date. No refunds or transfers will be given for withdrawals made after that time. No refunds or transfers will be given for workshops or classes missed due to illness, personal conflict, or other reasons. Bowood reserves the right to cancel, combine, or reschedule a workshop or class to adjust for enrollment. If Bowood cancels a workshop or class, you may transfer to another workshop or class or receive a full refund. Please email events@bowoodfarms.com if you wish to withdraw from a workshop or class.

Sale and discounted purchases are not returnable. 

Original shipping fees are non-refundable. 

Customers are responsible for any return delivery fees. 

DAMAGES
If your item was damaged or defective upon arrival, please contact us immediately. We are happy to send you a replacement for the item or a refund if the item is not available. Please examine your order closely upon arrival and take clear photos documenting the damaged item. If it is live plant material we must receive the photos within 24 hours of delivery. If the item is non-plant material we must receive photos within 7 days of delivery. Please email photos along with your order number to orders@bowoodfarms.com and we will reply with further instructions.

TREE & SHRUB WARRANTY 
If you observe any signs of trouble with your new tree or shrub, please contact us immediately. For more information about replacements or returns, carefully read our full tree and shrub warranty here.